FAQ
Collapsible content
Is the paper used for the covers environmentally friendly?
Absolutely! We use FSC-certified paper or equivalent certifications depending on regional availability. This ensures the paper comes from responsibly managed forests, allowing you to feel good about your personalized cover and its impact on the planet.
Can I edit my photo or headline after I place my order?
Unfortunately, edits are not possible after you submit your order. To ensure you're happy with your final product, we recommend carefully reviewing your photo and headline before confirming your purchase.
What is your return/exchange policy for personalized covers?
As Headliner Moment creates custom products, returns or exchanges are typically not possible unless the product arrives damaged or defective. In such cases, please contact our customer support team within 24 hours of receiving your order. We'll be happy to assist you with a replacement.
Can I use a photo with multiple people on the cover?
Unfortunately not, our website only has one image upload area.
Can I write a long name for my section?
There is a character limit for the name to ensure it fits proportionally on the cover design. The content can be moved and amended to fit.
Can I see a preview of my cover before I order?
Yes, you will see a live review of the design as it is created online.
What file formats are accepted for photo uploads?
The Headline Moment accepts commonly used image formats like JPEG, PNG, and TIFF. For optimal quality, ensure your photo file size is within the recommended range displayed during upload.